STUDENTS’ PERCEPTION OF THE UNIVERSITY TEACHING-LEARNING PROCESS IN TIMES OF COVID-19

Confinement, as a countermeasure to overcome the COVID-19 pandemic, has affected all sectors of society, such is the case of Higher Education. This article exposes the results of an online survey applied to students of the University of Cienfuegos, Cuba, during March and April 2021, with the objective of characterizing their perception of the teaching-learning process during the confinement by COVID-19, based on 8 indicators: lifestyle, mood, planning, family support, technology, communication, access and treatment of the contents and ex-periences with the modality. The sample consisted of 372 volunteers. The results showed that for most of the students it has modified their lifestyle and affected their academic routine. Among the advantages of distance education are the possibility of managing their own time and the fact that transportation is not necessary, and the disadvantages are the reduction of direct contact with professors and classmates, more reading and work, and difficulties in the availability, costs and use of technology. These elements constitute premises for institutional decisions and the planning of the counseling services of the psycho-pedagogical office in the university community. © 2022, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.

EXPERIENCES OF THE VIRTUAL GUIDANCE SERVICE OF THE UNIVERSITY PSYCHOPEDAGOGICAL CABINET DURING THE PANDEMIC

The impact of COVID-19 in the various areas of life, demanded that the guidance service of the university psychopedagogical cabinets be transformed. The intention of continuing to establish relationships to help the educational community in conditions of physical isolation, meant a progressive transition to virtualization. The article presents the experiences in the implementation of the Virtualization Strategy of the counseling service of the Psychopedagogical Cabinet of the University of Cienfuegos. It started from the analysis of the conditions and resources of the cabinet itself, from the application of research instruments to verify the level of preparation of the members and the identification of potential users and their possible needs. Then the spaces that favor the deployment of a virtual guiding practice were created or updated, which function independently but interconnected as an ecosystem. Through these, the guiding actions were carried out in a constant feedback and evaluation of effectiveness. The expression of positive experiences and the increase in followers in the different spaces support the relevance and effectiveness of the strategy developed, which has contributed to extending the scope of the guidance intervention of the Psychopedagogical Cabinet in this complex conditions. © 2022, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.